Hell's Gate - The Tikitere Experience

Combine a guided or self-guided exploration of our geothermal reserve with a private mud and semi-private sulphur spa experience.

Begin your visit by walking through the reserve, where you’ll see erupting waters, active mud volcanoes and land coral. Afterwards, enjoy a private mud bath and sulphur spa, experiencing the healing properties local Māori have been using for centuries.

Additional Information

  • Please be informed that the free guided tour is at 0930hrs and 1330hrs
  • Should you wish to book the return transfers to Hell's Gate, please send an email to attractions@changirecommends.com.sg with your Order Number Accommodation Details in central Rotorua
  • Timings for return transfers to Hell's Gate are as follows:
    • October to March: Pickup from Rotorua at 0850hrs, 1250hrs, 1650hrs, 1850hrs / Departs Hell's Gate at 1230hrs, 1630hrs, 1930hrs, 2100hrs
    • April to September: Pickup from Rotorua at 0850hrs, 1250hrs, 1550hrs / Departs Hell's Gate at 1230hrs, 1530hrs, 1830hrs
    • You will be automatically booked for the corresponding return transfer at the stipulated time above
  • Children aged 4 and below are free of charge but still require tickets. Should you be bringing along any children aged 4 and below, please let us know via email as well


2 Working Days
Approximately 2.5 Hours
Hotel Pickup and Dropoff
Voucher Type
Present Voucher At Attraction's Ticket Office
No Amendments Allowed
No Refunds Allowed

Operating Hours

Hell's Gate is open every day except for Christmas Day.

October – March

Geothermal Reserve: 0830hrs – last entry at 1830hrs (light dependent)

Spa facilities: 0830hrs – last entry at 2030hrs

April – September

Geothermal Reserve: 0830hrs – last entry at 1600hrs

Spa facilities: 0830hrs – last entry at 1900hrs


Allow approximately 2 to 2.5 hours for the entire experience.

What You Get


  • Geothermal walk of approximately 1.5 hours
  • Māori carving
  • Bathing in world-famous private mud baths
  • Soaking in the semi-private sulphur spas and cool plunge pool
  • Return transfers to Hell's Gate


  • Other experiences on-site not stated in the inclusions
  • Personal expenses (optional)

How to Use

Please present your voucher upon entry on the day of your visit.

Terms and Conditions

  • Changi Recommends and the appointed operator will not be responsible for any accidents, loss of property or damage caused by individual negligence
  • The e-ticket/e-voucher cannot be exchanged for cash or used on more than one occasion
  • Any alteration(s) on the e-ticket/e-voucher will not be accepted by Changi Recommends and the appointed merchant
  • In the event of unforeseen circumstances that affects tour departure or ticket/voucher invalidity, customers will be notified and be advised accordingly

Cancellation Policy:

  • Tours/Experiences are subject to cancellation without prior notice due to unforeseen circumstances, and (or) when there is an official request from the authorities
  • Refunds will be provided to customers under the following circumstances:
    • No refunds will be entertained for cancellation made 6 days or less prior the departure date
    • 50% of the amount will be refunded to customers for cancellation made at least 7 days prior the departure date
    • 80% of the amount will be refunded to customers for cancellation made at least 14 days prior the departure date
  • There will be no refunds even if included items are not utilised by the visitor
  • In the event of latecomers/no show, it would be considered as cancellation and no refund will be entertained

Amendment Policy:

  • All amendments are subject to availability
  • Additional charges may apply for amendments

Upon completion of purchase, you will receive an email confirmation with e-ticket/e-voucher within two days. Tours and tickets are subject to availability and are not confirmed until a second confirmation email is received.

How to Get There

351 State Highway 30

Tikitere, Rotorua

New Zealand

For ease, Hell's Gate offers a shuttle service that can collect you from various stops around central Rotorua.

Item Price (SGD) Quantity
Age 16 and above
Age 5 to 15 years old

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