• Tours and tickets are subjected to availability and are not confirmed until a second confirmation email is received. In the event if the date selected is not available, alternative arrangements will be communicated via email.

• The tour may disembark at a different location from the initial meeting point. For disembarkation, please enquire with the tour guide on the day of tour.

• There will be no refunds even if included items are not utilised by the visitor.
• In circumstances that the tour is cancelled due to bad weather conditions, customers will be notified by the tour operator.
• Booking is required to be made 7 days prior the tour departure date.
• In the event of late comers/no shows, it would be considered cancellation and no refund will be given.

About the Tour:

• Items not included are personal expenses during the tour (telephone, laundry, beverages etc.)

• Changi Recommends and the tour operator will not be responsible for any accidents, loss of property or damaged caused by individual negligence.
• The e-voucher cannot be exchanged for cash or used on more than one occasion.
• The value of the e-voucher is in Singapore dollars.
• Any alteration(s) on the e-voucher will not be accepted by Changi Recommends and the appointed merchant.
• Tour routes and schedule may be delayed/cancelled/changed without prior notice.
• Tour prices vary on seasons and weekdays/weekends, Changi Recommends reserves the right to change prices without prior notice. In the event where changes are made, the revised figures will be posted on the website.

Cancellation Policy:

• Tour routes subject to cancellation without prior notice due to weather conditions, and (or) when there is an official request from the authorities.
• Refunds will be given to customers under these circumstances:

-       No refunds will be entertained for cancellation made 6 days or less prior the tour date.

-       50% of the amount will be refunded to customers for cancellation made at least 7 days prior the tour date.

-       80% of the amount will be refunded to customers for cancellation made at least 14 days prior the tour date.

• Full refunds will be given to customers who have purchased the loss coverage for cancellation made at least 7 days prior the tour date.
• Please e-mail any amendments to attractions@changirecommends.com.sg at least 7 days before the tour date.

• Peak periods are below:

o   New Year Day (1^st Jan 2019)

o   Vietnamese New Year (6^th Feb to 10^th Feb 2019)

o   Independence Day (28^th April to 1^st May 2019)

o   National Day (1^st Sept to 3^rd Sept 2019)

Tours and tickets are subjected to availability and are not confirmed until a second confirmation email is received. In the event if the date selected is not available, alternative arrangements will be communicated via email.