Changi Luggage Delivery

Give yourself a peace of mind while you explore Singapore with Changi Luggage Delivery.


Need to go straight to a meeting? Or just have a relaxing and enjoyable holiday with Changi Luggage Delivery service! We take the hassle of depositing your luggage at the concierge when you arrive or depart and free your time to do the things you want to do, without worry. 

How does it work? Travellers can book Changi Luggage Delivery online prior to their travel to Singapore. Once you are landed, you only need to approach any of our service counters to leave your luggage and we will deliver it safely to your hotel via our professional service team.  

Drop off / Pick Up Timings

Airport – Hotel

Hotel – Airport

Drop off luggage at T1, 2, 3 counters

between 7am – 1pm

Drop off luggage at hotel concierge
before 1 pm

Pick up at hotel concierge
from 6pm onwards

Pick up at T1, 2, 3 Changi Luggage delivery counters from 4pm onwards


Please note that laptops in bags that you decide to leave with us need to be inspected as part of our security requirements.  


Voucher Type
Present Voucher at Changi Luggage Delivery Counter
No Amendments Allowed
No Refunds Allowed

Operating Hours


Singapore Changi Airport Terminal 1

Public, Level 1, Arrival Hall West (opposite Jewel Coffee)                            
Service Hours: 7am-10pm


Singapore Changi Airport Terminal 2

Public, Level 1, Arrival Hall West (opposite Paris Baguette)
Service Hours: 7am-10pm

Singapore Changi Airport Terminal 3

Public, Level 1, Arrival Hall West (Outside Belt 41)
Service Hours: 7am-10pm


What You Get

- Luggage delivery service (one-way)
- High security luggage storage
- Per luggage insurance (up to SGD 200 per article)
- Luggage delivery service from Changi Airport to Singapore Hotels and from Singapore Hotels to Changi Airport.
- Drop off your luggage between 7am-1pm.
- Receive your luggage from 6:00pm at the hotel location provided.
- This service is only available for delivery between hotels, and NOT available for Airbnb.

Contact Us


Tel: +65 6701 1185 (24 Hours)

Terms and Conditions


- You will receive a confirmation email and voucher instantly after booking.

- In the event that you do not receive an email from us, please check your Spam folder or notify us via

- If you need to change or cancel the booking, please notify us and wait for confirmation at least 24 hours before the scheduled date and time, otherwise you will be charged 100% of your booking.


Important notes: 

- Each piece of luggage must not exceed 32 inches (length and width total 180 cm), and must not exceed 32kg. If the size of luggage exceeds 32 inches (length and width total 180cm), additional charges will apply at $25 (payable at the counter).

- Your luggage should either a suitcase, carton boxes, backpack, duffel bag or briefcase.

- Personal belongings such as passport, flight documents and other important personal items should not be placed in the luggage and CTS will not be liable for loss of the mentioned belongings.

- Please do check your luggage upon pick up. You can take a photo if you find something amiss, please do contact our customer service personnel.

- Once the luggage is confirmed as received by customer, the service is completed and CTS will not bear any responsibility of loss or damaged luggage.

- Compulsory security checks will be done upon handing over of luggage at our service counter and in the event there is prohibited/suspicious items detected, the relevant authority will be informed and Changi Handsfree will reserve the right to refuse of accepting the luggage even though reservation is made. Customer will bear all the losses and any legal liabilities.

- Upon checkout of accommodation, kindly drop off your luggage at the front desk or concierge of your hotel and inform them Changi Handsfree delivery personnel will be picking up the luggage.

- All luggage delivered by us comes with an insurance that covers up to 200 SGD per luggage (relevant costs incurred by delay, loss, and damage) and does not include luggage handle and wheel damage, accommodations or airfare costs.

Item Price (SGD) Quantity
Changi Airport to Hotel
1 Piece Luggage
Hotel to Changi Airport
1 Piece Luggage

Select Date