between 7am – 1pm
Pick up at hotel concierge
from 6pm onwards
Singapore Changi Airport Terminal 2
, Level 1, Arrival Hall West (opposite Paris Baguette)
Service Hours: 7am-10pm
Singapore Changi Airport Terminal 3
, Level 1, Arrival Hall West (Outside Belt 41)
Service Hours: 7am-10pm
Tel: +65 6701 1185 (24 Hours)
- You will receive a confirmation email and voucher instantly after booking.
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email@example.com.
- If you need to change or cancel the booking, please notify us and wait for confirmation at least 24 hours before the scheduled date and time, otherwise you will be charged 100% of your booking.
- Each piece of luggage must not exceed 32 inches (length and width total 180 cm), and must not exceed 32kg. If the size of luggage exceeds 32 inches (length and width total 180cm), additional charges will apply at $25 (payable at the counter).
- Your luggage should either a suitcase, carton boxes, backpack, duffel bag or briefcase.
- Personal belongings such as passport, flight documents and other important personal items should not be placed in the luggage and CTS will not be liable for loss of the mentioned belongings.
- Please do check your luggage upon pick up. You can take a photo if you find something amiss, please do contact our customer service personnel.
- Once the luggage is confirmed as received by customer, the service is completed and CTS will not bear any responsibility of loss or damaged luggage.
- Compulsory security checks will be done upon handing over of luggage at our service counter and in the event there is prohibited/suspicious items detected, the relevant authority will be informed and Changi Handsfree will reserve the right to refuse of accepting the luggage even though reservation is made. Customer will bear all the losses and any legal liabilities.
- Upon checkout of accommodation, kindly drop off your luggage at the front desk or concierge of your hotel and inform them Changi Handsfree delivery personnel will be picking up the luggage.
- All luggage delivered by us comes with an insurance that covers up to 200 SGD per luggage (relevant costs incurred by delay, loss, and damage) and does not include luggage handle and wheel damage, accommodations or airfare costs.