Changi Luggage Delivery

Give yourself a peace of mind while you explore Singapore with Changi Luggage Delivery. Enjoy S$5 OFF with a promo code "SAMEDAY" from now until 29 Feb 2020.


Need to go straight to a meeting? Or just have a relaxing and enjoyable holiday Singapore? Changi Luggage Delivery service takes the hassle of depositing your luggage at the concierge or the luggage storage when you arrive or depart and free your time to do the things you want to do, without worry. 

How does it work? Travellers can book Changi Luggage Delivery online prior to their travel to Singapore. Once you are landed, you only need to approach any of our service counters to leave your luggage and we will deliver it safely to your hotel via our professional service team.  

Drop off / Pick Up Timings



Singapore Changi Airport – Hotel

Hotel – Singapore Changi Airport

Drop off luggage at T1, 2, 3 counters between 7am – 1pm

*Luggage drop off after 1pm will be considered for next-day delivery 

Drop off luggage at hotel concierge before 1pm
*Luggage drop off after 1pm will be considered for next-day delivery


Pick up at the hotel concierge from 6pm onwards on the same day 

Pick up at Changi Luggage delivery counters from 4pm onwards

 on the same day

How to Book

1. Select the number of luggage to send (1 pc2 pcs3 pcs, and 4 pcs
2. Select the starting location and destination for delivery 
3. Select the size of the luggage
4. Select the date and time 
5. Provide the name on your hotel reservation

*Please note that laptops in bags that you decide to leave with us need to be inspected as part of our security requirements.  
*Before you proceed to payment, you will be required to provide your contact details. Once the payment is completed, you will receive a confirmation email. 
*Enjoy 40% off when you send the 2nd piece onwards.


How to Use
- Please present either a printed or mobile voucher at Changi Luggage Delivery counter in Singapore Changi Airport T1-3 to send your luggage.
- The voucher is valid only on the date and time specified.
- You will be provided with an emergency contact details.
- To receive your luggage, you must present your passport or photo ID to confirm your identity. 


Instant confirmation
Same-day delivery
Voucher Type
Present voucher at Changi Luggage Delivery counters to send luggage
Please notify us at least 24 hours before booking date at
Refunds are not allowed.

Operating Hours

Singapore Changi Airport Terminal 1
Public, Level 1, Arrival Hall West (opposite Jewel Coffee)                            

Service Hours: 7am-10pm


Singapore Changi Airport Terminal 2
Public, Level 1, Arrival Hall West (opposite Paris Baguette)
Service Hours: 7am-10pm

Singapore Changi Airport Terminal 3
Public, Level 1, Arrival Hall West (Outside Belt 41)
Service Hours: 7am-10pm 

What You Get

- Luggage delivery service (one-way)
- High security luggage storage
- Per luggage insurance (up to SGD 200 per article)
- Luggage delivery service from Changi Airport to Singapore Hotels and from Singapore Hotels to Changi Airport.
- Drop off your luggage between 7am-1pm.
- Receive your luggage from 6:00pm at the hotel location provided.
- This service is only available for delivery between hotels, and NOT available for Airbnb.

Contact Us


Tel: +65 6701 1185 (24 Hours)

Terms and Conditions

- You will receive a confirmation email and voucher instantly after booking.
- In the event that you do not receive an email from us, please check your Spam folder or notify us via
- If you need to change or cancel the booking, please notify us and wait for confirmation at least 24 hours before the scheduled date and time, otherwise you will be charged 100% of your booking.
Important notes: 
- Each piece of luggage must not exceed 32 inches (length and width total 180 cm), and must not exceed 32kg. If the size of luggage exceeds 32 inches (length and width total 180cm), additional charges will apply at $25 (payable at the counter).
- Your luggage should either a suitcase, carton boxes, backpack, duffel bag or briefcase.
- Personal belongings such as passport, flight documents and other important personal items should not be placed in the luggage and CTS will not be liable for loss of the mentioned belongings.
- Please do check your luggage upon pick up. You can take a photo if you find something amiss, please do contact our customer service personnel.
- Once the luggage is confirmed as received by customer, the service is completed and CTS will not bear any responsibility of loss or damaged luggage.
- Compulsory security checks will be done upon handing over of luggage at our service counter and in the event there is prohibited/suspicious items detected, the relevant authority will be informed and Changi Handsfree will reserve the right to refuse of accepting the luggage even though reservation is made. Customer will bear all the losses and any legal liabilities.
- Upon checkout of accommodation, kindly drop off your luggage at the front desk or concierge of your hotel and inform them Changi Handsfree delivery personnel will be picking up the luggage.
- All luggage delivered by us comes with an insurance that covers up to 200 SGD per luggage (relevant costs incurred by delay, loss, and damage) and does not include luggage handle and wheel damage, accommodations or airfare costs.
Item Price (SGD) Quantity
Changi Airport to Hotel
1 Piece Luggage
Hotel to Changi Airport
1 Piece Luggage

Select Date

[Enjoy S$5 OFF with Promo Code "SAMEDAY"] Please present voucher at Changi Luggage Delivery counters in Singapore Changi Airport T1-3 arrival halls to send your luggage.